Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to ensure that you’re completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

1. Returns

  • You have 30 days from the date of purchase to return an item.
  • Items must be unused, in the same condition that you received them, and in the original packaging.
  • To initiate a return, please contact our customer service team at hoistedblack@gmail.com with your order number and the item(s) you wish to return.
  • Once we receive your return request, we will provide you with a return shipping label.

2. Refunds

  • Once we receive your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5–7 business days for the refund to be reflected in your account.
  • Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to an error on our part (e.g., wrong item or defective product).

3. Exchanges

  • We do not offer direct exchanges at this time. If you need a different size, color, or product, please return the original item and place a new order.

4. Damaged or Defective Items

  • If your item is damaged or defective, please contact us within 7 days of receiving your order, and we will provide a full refund or replacement at no additional cost to you.
  • We may require photos of the damaged or defective item to process your claim.

5. Non-Returnable Items

  • Some items are non-returnable and non-refundable, including but not limited to:
    • Gift cards
    • Final sale items
    • Digital products

6. How to Return Your Item

  1. Contact customer service at [email@example.com] to initiate a return.
  2. Pack the item securely in its original packaging.
  3. Attach the provided return label to the package.
  4. Drop off the package at the nearest [carrier] location.

7. Customer Service

If you have any questions or need assistance with your return or refund, please reach out to us at hoistedblack@gmail.com or 704-917-8234. We’re here to help!